Our Services Faqs
What services do we offer?
We provide premium services like Russian Manicures, Nail Extensions, Holistic Facial Treatments, Pedicures, Photo-Ready Nails, Makeup & Hair, and In-Home Services.
Do you offer in-home services?
Yes, we bring beauty and wellness directly to you with our mobile services.
How do I book a service?
You can easily book your appointment via our website.
Can I customize my service?
Yes, we offer tailored services to meet your personal beauty needs. Feel free to contact us for custom requests.
Are your beauty treatments suitable for sensitive skin?
Absolutely! We use high-quality, skin-friendly products suitable for all skin types.
How far in advance should I book a service?
We recommend booking at least 48 hours in advance to secure your preferred time.
Our Products Faqs
What are the key ingredients in your products?
Our products feature a blend of natural botanicals, essential oils, and nourishing ingredients to provide the best skincare experience.
Are your products suitable for all skin types?
Yes, our products are designed to be gentle on all skin types, including sensitive skin.
Do you offer any travel-sized products?
Yes, we offer smaller-sized products perfect for travel or on-the-go use.
How should I store my products?
To maintain their quality, store products in a cool, dry place away from direct sunlight.
Do your products have any artificial fragrances?
No, we use only natural essential oils for fragrance, ensuring a more pure and calming experience.
Can I purchase Lumia products in stores?
Currently, our products are available for purchase exclusively through our online store.
How long do the products last once opened?
Our products are typically effective for 12 to 18 months after opening.
Return & Exchange Policy
Your satisfaction and well-being are our top priority.
All of our products are handcrafted with the highest quality, cruelty-free ingredients and tested for safety and effectiveness.
Because our beauty products are made in small, fresh batches and come into contact with skin, we do not offer full refunds unless a product is proven to be defective. However, we are happy to offer the following resolutions within 10 days of purchase:
• Exchange for another product that better suits your needs
• Store credit toward any beauty service (equal to the product value)
To be eligible, please notify us within 10 days of receiving your product. We may request a brief explanation and photo of the concern to help improve our offerings. Exchanges and store credit are only applicable to undamaged, unopened or unused products. All sales are final. LÙMIA reserves the right to deny any return.
Thank you for understanding and supporting a business built on integrity, care, and high-touch service.
Important Notice Regarding Skin Sensitivity:
We encourage all clients to review the full ingredient list before use. While our products are made with natural and skin-loving ingredients, we are not liable for any allergic reactions, sensitivities, or irritation. Every individual’s skin is different, and it is the client’s responsibility to check for known allergens prior to use.
By purchasing from LÚMIA, you agree to the policy's.
